I have just extracted myself from the last of six insurance policies I had with Berkshire Insurance Group. I had no problems with them.... until I needed them to do something. After an insurance company terminated two of my policies (right after a claim against one of the policies), my agent dropped the ball finding me new policies thought they had two weeks to do so. If I had relied on them, one of my rental properties would have been uninsured for at least a week. When the deadline was looming, I was told by BIG that it was too late to meet that deadline.... no supervisor on duty to plead to. Toole Insurance Company didn't think it was too late when I called them in a panic. They found a policy for that property within three hours. That's my insurance agency now.
Berkshire Insurance Group, is the worst organized group. they don't receive cancellation or faxes and makes it difficult to cancel any policy. They are horrible DO NOT USE them for your homeowners , they continued to charge my checking account for a year after cancellation. They say they are sorry but they are not. My homeowners was increased by $200 after one year with them and Preferred Mutual. I called BB Agent and he said there was nothing they could do that was the increase. So I contacted another carrier and agent and signed with them, now a year later, Berkshire Insurance Group is making my carrier and myself jump through hoops to get this cancelled and refund the money they pulled from my account.
Berkshire Insurance Group is a US Insurance Agency based in Pittsfield, Massachusetts. Berkshire Insurance Group is located at 43 East St, Pittsfield, MA 01201, USA.
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