OK fine. I said, well I was only checking on the order because it has been over 1/2 hour, again she used her blunt pushy voice and said "It hasn't been 1/2 hour". (WRONG).
If she treats customers this way, I can only imagine what her co-workers feel about her. Interview them in private with a guarantee of confidentiality, I am sure you will get an earful.
Then she changes her story and said well it's run by corporate so they don't know anything about it at the store.
I started to say I was calling to check on an order and she cut me off bluntly and said "It's out for delivery".
One rotten employee can really ruin things for a company. I order from this Domino's location regularly. The food is consistently good and they delivery is always quick. I am always very satisfied.
The best dominos that i have experienced on the east coast, west coast and mid west. Facts. way better than poppa fraud johns and all the filthy local pizza joints here, if u want your pizza to come with mold and roaches crawling all over your slices while you wait to get your pizza then go with liberty or all the other crappy mom n pops joints, mom n pops are on crack out here so how love could your pizza be receiving while its being cooked? stick with dominos, i know some of the staff and got the inside scoop. Hands down best spot to get pizza in shittsfield Massachusetts
Good food and I love how you can do everything through the app.
If I ever do order here again, I will call and ask if she is working and if she is, I will order from a different pizza place.
They are awesome I used to order from them all the time, but not so much anymore now.
I said "fine" and hung up.
OK, fine but here is where she gets really off. Everything I said for the next minute or so, she contradicted me and tried to tell me things that I know were untrue. And was very rude in the process.
I never say this but I will say it now: Angela is an awful employee. Fire her. Get rid of her. She is bad for your business.
So I said "Since when" and before I could finish my sentence she interrupted and said "It has always been".
Well, not tonight. A really rude and pushy employee named Angela was so impolite and unhelpful that I may not order here any more.
Very greasey buttery oily pizza not my favorite pizza out there
So now she changes her story again. She says "Well delivery is 45 minutes". I said "Since when"? because as I said I have ordered from this store dozens of times, it is almost always around 20 minutes, never more than 30. It has never, ever been 45 minutes.
Called the local store and after listening to an insufferably long sales pitch for garlic knots and breadsticks, a woman (who I found out later her name is Angela) answered the phone.
I said "it has been more than 1/2 hour" she said "No, it has only been 20 minutes" I said "I have the confirmation email right in front of me, it is time stamped 10:33 (at this point it was approximately 11:05).
So, my issue is not with the tracker status or even how long it took to get the delivery. My issue is with an abrupt, pushy, impolite, defensive employee that tried to tell me all sorts of things that weren't true, even though I had the facts right in front of me.
So I said OK, I was just checking because the tracker said it the order is still in prep. She said "The tracker has nothing to do with the actual status". (WRONG) I said no, that's not true, I order all the time and is always pretty much accurate (that is how I know when to be at the door with my money, or go pick up the carryout order).
I hope someone from the store and/or corporate is able to listen to a recording of this call.
This review is typed so I am not able to convey the rude tone of voice and the curt manner that she is using.
In a nutshell: I ordered online at 10:33 (the timestamp on my confirmation email). 30 minutes later the delivery hadn't arrived. I checked the Dominos tracker, it said the order was still "in prep" and had not started baking.
Domino S Pizza is a US Meal Delivery based in Pittsfield, Massachusetts. Domino S Pizza is located at 321 Elm St, Pittsfield, MA 01201, USA.
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