Use UPS, even USPS, to avoid a week of stress and wasted time! This is not for the Pittsfield store in particular, but Fed Ex in general. Multiple calls where I got conflicting information on where my package was. I spoke to people all over the country - TN, TX, god knows - about a package in NY!! There is NO communication locally. How can someone in Texas know what the truck is doing in NY??? Reassurances I would get emails or calls to direct me. Never happened. I had to drive over an hour into another state , got lost in the process, so it ate my day off. When I got to the center, it was something out of dystopian fiction. You are directed into a room with nothing in it, four solid walls, a mirrored window in front of you. No human being. You are directed by a small sign to call a number . WHAT IS THIS????? I am a person. Not a package. Also, over an hour on the phone in all with horrible and ineffective CS. Not the first terrible experience with FedEx. But certainly the last. I will no longer order anything if it is shipped only by Fed Ex with no other option.
Got a LIVE animal, paid $50 dollars for overnight shipping, I live 10 minutes away MAX from the shipping center, and its been sitting on a truck for the past hour and a half. Common sense would say that the best shipping option would take priority, nevermind that is a live animal and my proximity to the shipping center.
Only giving this place one star because there is no option for zero stars.
Remember the "Soup Nazi" episode on Seinfeld? NO BOX FOR YOU!!!! Woman behind the counter was flat-out abusive when we tried to assemble a box for shipping a painting which seemed to require a degree in engineering. She sighed, rolled her eyes in disgust, stomped, and muttered. Incredible that she still works here. We ship art often and will never do business here again. Unless you enjoy public beatings, avoid this place!
The only place to ship FedEx in the whole county, and it’s not conveniently located.
The woman behind the counter was so rude and abusive that we took the item we were trying to ship ( a small painting) and left the premises. Never returing to this place. Too bad because it is close and we ship quite a bit. I've read other reviews about this person and am amazed she's still employed.
Fedex Ship Center is a US Store based in Pittsfield, Massachusetts. Fedex Ship Center is located at 1 Federico Dr, Pittsfield, MA 01201, USA.
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