Forget committing to excellence. I'd settle for having you and VW making this right.
Finally, for the seventh time, I brought the vehicle in to this dealership for the last time. While I was there, I waited 3/4 of a day, only to not have it fixed. I'd pre-arranged weeks ago with the service department and the body shop to have it serviced, and to have the body shop install foam that was supposed to go inside the door, and prevent water from freezing and damaging the door.
The car sat in the dealerships lot with the headlights on for a majority of the day, only to find out that the body shop wasn't told the car was there - even though I made very sure to ask at the service desk that morning to let someone from the body shop know that the car needed to go in for work when they were done with it.
The door was damaged over the winter, and VWoA, and this dealership couldn't be bothered to let customers know this was an issue. I paid to have the door that had curled up like a piece of paper fixed at an independent body shop, having no idea that VW was silently fixing this issue for free, but never informed their customers. This cost me money, and was a issue the dealer was fully aware of, and was informed by VW via a TSB as early as 2007, years before I purchased the vehicle. This should have been addressed before the vehicle was sold. Not fixing this was negligence on their part.
The first 30 minutes I drove it off the lot, the check engine light came on.
It should have been a hint when VWoA dropped the warranty on this car year over year from 4/50 to 3/36 - likely due to soaring claims. What good is a warranty on a car you have to drag in every 2,000-3,000 miles to be constantly fixed? Worthless.
I ultimately had to return seven times in 20,000 miles to have the same issue repeatedly fixed on this every 2,000-3,000 miles on average. I would need to wait for the vehicle to be fixed each time, wasting half a vacation day or more of my time every time it was dragged in for repeat repairs.
I purchased a brand new 2009 Rabbit from here around March, 2010 with VIN: WVWBB71KX9W033223. The car was built in 2008, and was over two years old when it was sold new.
It recently broke down at a gas station in town with my elderly client in the car. I also had an early morning flight to catch the following morning. Ugh! I had it towed to Flynn VW fearing the worst but an hr later we were fixed and on our way. I am So happy and grateful that I bought my vehicle from such a wonderful consiensous dealership. Dori and Tony took Great care of us!
We called the dealer on Wednesday and had our new car home the very next day. Joe made this the best car buying experience that we've ever had. Love our new Volkswagen. Thanks Flynn!
When I called and informed the dealership of this, their first response was to check the gas cap. Since they filled the tank, the only way it could have been the gas cap, was if they screwed the cap on wrong. I brought it in, they attempted to fix the problem, and the light came back on again shortly after.
I bought a VW bug from Flynn VW. I Love my car!
Calls to VW at the time were no help, as many before me have discovered. All they were able to say was "sorry, we can't help you". Years later, they offered me $750 off a brand new VW, which I felt was a slap in the face. Any other car company would have offered buyback.
I had a wonderful buying experience purchasing my first Volkswagen from Patrick. He was extremely organized and was able to answer every and any question I had about the vehicle. I would recommend Patrick and Flynn's to anyone!
The dealer then blamed the problem on bad gasoline when I only went to Shell and Sunoco, and they told me to run mid-grade or high test to fix the problem. I ran mid-grade and high test through, the light still came back on, so I switched back to regular.
Then, before I left, they had the audacity to charge me for a $5 license plate bulb that apparently had burned out in just under a year of owning this. You'd think that for keeping me there 3/4 of a day and not doing what they were supposed to do, they could have just eaten the $5.
The service rep did tell me previously that if the MIL continued to come on for the same issue out of warranty, I would be responsible for paying to have it fixed each time, despite the fact that this was an issue for engine problems from the day I drove it off the lot, and was never fixed. That's just poor warranty interpretation.
I needed help returning my Jetta SW and everyone including the owner made the process simple. I loved the car but hope to buy a Golf Alltrack as soon as a stick becomes available. Thanks Everyone. Dean Forsman
This car should have been marked as a lemon and repurchased. However, after going through hell with this, along with poor service, they lost a customer, when I got rid of this car elsewhere, just over a year of owning this at a massive $10,000 loss while in warranty with it's continuing engine, electrical, and build quality issues that existed from day one, with no end in sight to the constant repairs.
Flynn Volkswagen is a US Car Dealer based in Pittsfield, Massachusetts. Flynn Volkswagen is located at 600 Merrill Rd, Pittsfield, MA 01201, USA.
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