After 10 minutes in the shop, my truck came out quiet as a mouse. So after a nearly $400 repair, I found that my issue was attributed to simply tightening some loose components and applying some lubrication. This begs the question, why didn't they hear this sound when pulling my truck into the shop? I'm surprised they didn't take it for a spin and listen for the sound themselves, because after about 10 seconds of driving you could hear the rattle. Did they check for the sound I was describing, or did they
First off, I would like to say that I purchased my truck last year here and had a very pleasant experience. This is my first experience at the repair shop.
Man listen, in all honest I recommend this dealership to those who want to just get a car without hassle, scamming, and extra pressure. They worked with me. I'm from Harlem, NY. So if your from outside of MA they will accommodate. I went to Long Island motors and they SUCK no lie. For a '15 Ford Mustang they wanted me to sell me with 21% interest rate, change the sales price from 17k to 19k because apparently the sales price is based only on a 750 credit score or higher even though I do have good credit. They even wanted me to still leave my money while I declined just so I could wait till they give me a better proposal and they said it'll take a few days to get my cash back for refund. Terrible experience nice car. However thanks to Johnsons ford Lincoln I got a '14 Ford Mustang for 16k they showed all the prices and I was even approved to the same bank the other dealer said I was declined... no bogus interest nothing.. oh yeah if you want to know...ASK FOR ZACH! Good dude and real cool. No fast talking, pressure talk nothing.
This Dealership is fantastic!! It was the easiest car buying experience I have ever had.
it to him. We took another spin, and he immediately attributed it to the heat shield "rattling". What I had mistaken for a "grind" was actually a "rattle". He graciously offered to fix it free of charge.
Once I determined my old one was not worth saving, everyone there made it easy to find and purchase my new vehicle with no pressure at all. From the owners to the sales and service staff everyone was approachable and helpful.
blame it on the first possible issue they could find? The moment the rep heard the sound, he was absolutely sure of the issue.
To spend $400 on a "fix" that didn't actually solve the issue I was experiencing, and then come back and have them say "Oh! That's 100% the heat shield!", and have the repair done in 10 minutes had me feeling scammed. The service reps and mechanics are very friendly, and the sales team is top notch, but my first experience at the repair shop was quite disappointing. I have an extended service plan, but unless it's covered by that, I'll be going elsewhere.
I went to Johnson Ford 8/15/2017 for a "grinding" sound I was hearing coming from the front end when I accelerated. There was also a sound that I compared to a whistle, but I wasn't entirely sure if that was legitimate or if my ears were playing tricks. I dropped my truck off in the morning and was given a ride to work, which is a very nice service for them to offer free of charge. I received a call mid-day that my brake pads were worn and that the rotors were rubbing against the pads and causing the grinding I was hearing. After a couple questions, I was convinced that this was the issue and gave them the okay to make a fix.
I went back to the shop and paid up for the new pads and brake lining. After a quick test run around the parking lot, the sound was still there. I went back and spoke to the service rep, and he asked for me to show
I will go there for my next purchase for sure!!
Bryan and Dillon at Johnson Ford, went above and beyond to make my experience everything I had hoped. I wanted to surprise my husband with his new car when he arrived home after traveling for work. The day I was supposed to close the deal and get the car their internet was down and nothing was happening. They brain stormed and figured out how to get the paperwork prepared for the sale and get the car in my driveway to surprise my husband that night! These guys went above and beyond to make me very, very happy and to help me give my husband a fabulous surprise! When it’s time for my new car, I will absolutely be visiting Bryan again!!!
I'd go 2.5 stars, but google doesn't do halves.
In all reality I want to give a -5 stars. I have been ran around the bush twice. I bought a used rogue from these guys and go to trade it in at another dealer and the dealer tells me I bought this car for the same price a fully loaded one would cost. The guys are heartless and cruel they knew I have a family and drove the knife deep. Never ever go there !
Johnson Ford Lincoln is a US Car Dealer based in Pittsfield, Massachusetts. Johnson Ford Lincoln is located at 694 East St, Pittsfield, MA 01201, USA.
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